Privacy Policy for Yazo Eat
Yazo Tech PTY LTD (“Yazo Eat,” “we,” “our,” “us”) is dedicated to safeguarding your privacy. This Privacy Policy delineates the mechanisms of collection, utilization, disclosure, and protection of your information when utilizing our platform, inclusive of the Yazo Eat app and website. By engaging with our services, you consent to the collection and utilization of information as stipulated in this policy.
1. Data Collection
• Personal Information: We may collect personal information that you voluntarily provide, such as your name, email address, phone number, and payment details.
• Usage Data: We collect information concerning the manner in which the service is accessed and utilized, including but not limited to IP addresses, browser type, pages visited, duration of visits, and other diagnostic data.
• Location Data: Subject to your consent, we may collect and utilize your location information to render location-based services.
2. Data Usage
• Service Provision: To furnish, maintain, and enhance our services.
• Order Processing: To facilitate and manage your orders and payments.
• Personalization: To tailor your experience and proffer content and product offerings aligned with your interests.
• Communication: To dispatch updates, promotions, and other information regarding our services.
• Analytics: To monitor and analyse trends, usage, and activities pertinent to our services.
3. Data Protection
• Security Measures: We implement an array of security measures to uphold the security of your personal information, including encryption and secure servers.
• Data Retention: We retain your personal information solely for the duration necessary for the purposes delineated in this policy.
4. User Rights
• Access and Correction: You may request access to or correction of your personal information by contacting us.
• Deletion: You may request the deletion of your personal information, subject to specific exceptions.
• Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
5. Third-Party Services
• Service Providers: We may share your information with third-party service providers who execute services on our behalf.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
6. Cookies and Tracking
• Cookies: We employ cookies and analogous tracking technologies to monitor activity on our service and retain specific information.
• Usage: Cookies are utilized to enhance user experience, remember user preferences, and provide analytics.
7. Updates to Privacy Policy
• Changes: We may revise our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page.
• Review: We encourage you to review this Privacy Policy intermittently for any changes.
Terms of Service User
1. Acceptance of Terms
• By accessing or using the Yazo Eat platform, you agree to be legally bound by these Terms of Service. If you do not concur with these terms, you are prohibited from using our services.
2. User Conduct
• Prohibited Activities: Users must abstain from engaging in activities that are unlawful, deleterious, or that disrupt the operation of the service.
• Account Responsibility: You bear the responsibility for maintaining the confidentiality of your account credentials and for all activities that transpire under your account.
3. Account Management
• Creation: Users are obligated to provide accurate and truthful information when establishing an account.
• Termination: We reserve the unilateral right to terminate accounts that contravene these terms.
4. Payment and Refunds
• Processing: Payments are processed through third-party providers. Users consent to pay all charges incurred by their account. Yazo Eat may receive commissions from payment processors on card processing fees.
• Refunds: Refund policies are subject to the terms and conditions of the respective restaurant or food service provider.
5. Limitation of Liability
• Disclaimer: Our services are provided “as is” devoid of any warranties of any kind. We disclaim liability for any indirect, incidental, or consequential damages.
• Indemnification: Users agree to indemnify and hold harmless Yazo Eat from any claims arising out of their utilization of the service.
6. Intellectual Property
• Ownership: All content and materials on our platform are the proprietary property of Yazo Eat or its licensors.
• User-Generated Content: Users grant Yazo Eat a non-exclusive license to use any content they post on the platform.
Terms of Service for Food Partners
1. Partnership Terms
• Agreement: By partnering with Yazo Eat, food partners agree to abide by these terms.
• Exclusivity: Partners are not precluded from collaborating with other platforms unless expressly stipulated otherwise.
2. Fees and Payments
• Structure: Yazo Eat imposes no fees for online pickup orders or any orders that partners elect to deliver themselves. Service fees are levied on customers and may fluctuate based on various factors. Yazo Eat may receive commissions from payment processors on card processing fees.
• Chargebacks: Chargebacks incurred on transactions will be transferred to the food partners.
• Disputes: Payment disputes will be addressed in accordance with the terms specified in the partner agreement.
3. Menu and Pricing
• Accuracy: Partners are accountable for ensuring that menu listings and prices are accurate and current.
• Compliance: Partners must adhere to all pricing transparency and accuracy requirements.
4. Order Fulfillment
• Obligations: Partners are responsible for the prompt fulfillment of orders and the maintenance of food quality.
• Complaints: Issues related to order cancellations, delays, and customer complaints must be addressed expeditiously.
5. Marketing and Promotions
• Approval: All collaborative marketing efforts and promotions must be sanctioned by Yazo Eat.
• Branding: Partners must utilize branding materials in accordance with Yazo Eat’s guidelines.
6. Liability and Indemnification
• Limitation: Yazo Eat’s liability for issues arising from partner operations is circumscribed.
• Indemnification: Partners agree to indemnify Yazo Eat against any claims pertinent to their operations.
7. Compliance and Legal Requirements
• Regulations: Partners must comply with all pertinent health, safety, and food handling regulations.
• Notification: Partners must apprise Yazo Eat of any alterations in compliance status.
General Terms
1. Enforceability:
• Ensure all policies are legally enforceable and conform to pertinent laws and regulations.
2. Updates and Changes:
• Establish procedures for the periodic updating of policies and for informing users/partners of such changes.
3. Dispute Resolution:
• Incorporate dispute resolution mechanisms (e.g., arbitration, mediation).
Additional Considerations
• Disclosure of Commissions: It is prudent to disclose any financial arrangements that may influence the cost or operation of your services, including commissions received from payment processors, to maintain transparency and compliance.